Wacom Cintiq 21UX screen scratches (and how to fix them)

As you all know, I love Wacom. So much, that I dare to admit that their products have changed my life. I have a Wacom Cintiq 21UX that I got in 2008, I think. I use it every single day, but about two years ago, I started noticing little scratches on the screen that have since then expanded to form little clouds of scratches in the most used areas and the scratches have become quite a bit deeper, over time. Very annoying, because your pen catches in them and when there is a lot of light on your screen it’s fairly impossible to see what you are doing.

Of course, you start Googling, and you find that other Wacom users have the same problem with this model and that Wacom, evidently, does nothing to fix it. They claim that their screens were made to be scratch resistant, not scratch proof. Here is and interesting post about it. When I contacted Wacom about it, they said they can offer a repair (replacement of the screen itself), but that would cost 200 dollars, excluding shipping. They do not hold themselves responsible for the scratches, after all, they never claimed it was scratch proof.

Today, after discussing this with my family, as I’m looking into getting a newer model… I decided to look into other ways to get rid of the scratches and found that there are braver people than me out there who have done discoveries about this Cintiq model. There’s a plastic coating on top of the actual screen that you can peel off. Apparently, that works. Here’s how it works! I haven’t tried it yet because I’m a bit hesitant, but maybe I should.

Now, I’ve read that the newest model, the Wacom Cintiq 24HD, has the same scratch issues. Does it? Can anyone fill me in on that? I want it so badly. How can it be, that a company as substantial as Wacom continues to let errors like this exist? Is there simply no real solution? Or do they have such a monopoly on the market that they simply don’t bother to fix it?

Lastly, here are a few tips to keep your wacom screen unscratched for as long as possible:

  • Change the pen nibs every three months or more often. If you look at your nibs, you’ll see that they get worn down a little over time and that the tips get really sharp.
  • Clean your screen carefully, and often, with a fine fiber cloth. Your screen gets hot when you use it and a liittle bit greasy because of skin contact.
  • Use a SmudgeGuard. It helps keep your screen free of grease and it protects your hand at the same time. If you also use it for pencil art, make sure to get a separate one for your screen.

 

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